Vacation Rental Policies & Procedures

CHECK-IN : Check in time is 3:00 P.M. sorry no exceptions.
LATE ARRIVALS: If your arrival will be after 5:00 P.M. on Saturday, you must notify us in advance and have paid your Final Payment in order for alternative arrangements to be made for picking up your key. ABSOLUTELY NO KEYS KEY WILL LEFT OUT WITHOUT PRIOR ARRANGEMENTS.
CHECK OUT: Check out time is 10:00 AM on Saturday, drop off your keys at our office. If checking out early, drop the keys in our key box next to the office front door.
PAYMENT PROCEDURES: A 50% DEPOSIT must be received in our office within 15 days of booking or the reservation will be canceled. Reservations made within 30 days of arrival require payment in full by certified check, money order or credit card. All payments must be in U.S. Funds. There is a $25.00 fee for all returned checks.
CHANGES / CANCELLATIONS / REFUNDS: Any changes or cancellation made to a vacation plan after receipt of deposit are subject to a $100.00 per lease change/cancellation fee. Refunds in the event of cancellation, by the tenant for any reason, shall be issued minus the change/cancellation fee and the processing fee, only upon the complete re-rental of the property by the Landlord or Broker. In the event the property is not re-rented, no refunds shall be issued and the Tenant agrees to hold the Landlord and/or Broker harmless.
TRAVEL INSURANCE: No Refunds will be given in the event of Cancellations due to unforeseeable events such as, but not limited to, Illness, Loss of Job, Power Outages or Hurricanes, etc. We strongly recommend that you protect your investment with 330CSA Protection Plan administered by CSA Travel Protection, in the event you are unable to travel to your scheduled.
CLEANING: Each property is cleaned before your arrival. You are responsible for cleaning during your stay and for leaving the property thoroughly clean at check out.
REPAIRS: Our staff works very hard to make sure your stay is happy and comfortable. However, there are things that are out of our control, please understand that the Owner or Broker shall not be liable for events beyond their control which may interfere with Guests' stay. Owner or Broker cannot guarantee against failure of structural, electrical, mechanical components or appliances, but Owner and Broker will make every reasonable effort to have repairs done quickly and efficiently. No refunds or rent reductions will be made due to failure of component or appliances. Tenant needs to notify us immediately for any repairs that need to be done. CALL OFFICE 508-394-0175 (Leave message if we are out and we will get back to you ASAP) Unwarranted Service Calls will be charged to the Tenant.

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